Rick Johnson

Rick is the founding principal of Rick Johnson & Associates, which is dedicated to helping discover and develop "The Winning Service Attitude" in people and organizations. Rick strongly believes every organization must focus on creating value for its customers and create a desire within its people to want to exceed the needs and expectations of their customers. He initiated this management consulting practice after nearly 30 years of line and staff management experience. He has held senior responsibility in general operations, human resources and internal consulting. The focus of his work is on the application of proven customer service performance principles in the context of organizations, which are attempting to recreate themselves by improving performance and profitability.

Rick Johnson is an experienced and world renowned speaker, who has presented to hundreds of companies over a 15 year period.

Rick is a leader in the SIPSI Executive Programs and is known throughout Scandinavia and the rest of Europe for his hundreds of presentations on: Quality Service, People Management, Creativity and Winning Service Attitudes.

Together with SIPSI, Rick has been participating in about 20 "Scandinavian Tours" and has presented to organizations as: Ericsson, Telia, IFL, TAC, Electrolux, IBM, Elmia, Scandic Hotels, Vattenfall, KF etc.

Prior to starting his own enterprise, RicK Johnson was Vice President of Human Resources and Quality for SpectaGuard and Vice President of Organization Development for Spectacor. He led the Spectacor"s Quality Group, which saw as its mission to provide internal consulting services and improve the performance of the various Spectacor entities: Philadelphia Flyers Ice Hockey Team, The Spectrum Arena, The Core States Center, SpecAthlete Showcase Stores, SpectaGuard, WIP All Sports Radio, Ticketmaster, SMG, and Network International. This was accomplished through planned systematic change focused on exceeding customer expectations.

Prior to joining Spectacor in 1991, Rick was 20 year cast member of the Walt Disney World Resort. During this tenure there, he was Front Desk Manager of Disney's Contemporary Resort and Manager of Disney University, which covered internal training and development, employee communications, as well as employee social and recreational area of the organization. Later in his Disney career, Rick initiated a proposal for, managed, and presented business seminars to hundreds of companies and organizations wishing to benefit from the Disney Approach to Creatity, Quality Service and People Management.

Rick Johnson holds an Executive MBA and a Bachelor of Science degree in Business Administration and Economics from Rollins College in Winter Park, Florida. He additionally holds an Associate of Science degree in Hotel, Motel and Restaurant Management from Valencia Community College in Orlando, Florida.

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